No. We currently ship only within the United Kingdom.

Nothing. Delivery is free on every UK order, with no minimum spend.

We process orders within 1–3 business days of payment, then delivery takes 3–5 business days. In total, expect your order within about 4–8 business days. We do not process or ship on weekends or public holidays.

Use the tracking link in your shipping confirmation email, sign in to your account, or see our Track Your Order page.

Email info@dasoolay.uk as soon as possible with your order number. If it has not been dispatched we can usually change or cancel it. If it has already shipped, you can return it under our 14-day cancellation right.

Large items such as washing machines, BBQs, trailers and sheds are delivered to the kerbside or ground-floor threshold. Installation, assembly and removal of old appliances are not included unless stated on the product page.

Yes. Tell us within 14 days of delivery, then send the item back within 14 days of telling us. Unless the item is faulty, you pay the return cost. Full details are in our Returns & Refunds Policy.

Within 14 days of us receiving the item back, or of you showing proof that you sent it, whichever is sooner. Refunds go to your original payment method.

Email info@dasoolay.uk with your order number and photos. Within 30 days of delivery you can reject a faulty item for a full refund, and we cover the return cost.

You can unpack and check a product as you would in a shop. Appliances, BBQs and pizza ovens used for cooking count as used goods, so if you return one for a change of mind your refund may be reduced. Faulty items are always covered.

Yes. Everything we sell is brand new and comes with the full manufacturer warranty.

The manufacturer warranty shown on each product page, in addition to your statutory rights under UK consumer law.

Yes, all prices are in pounds sterling and include VAT where applicable. There are no extra charges at checkout.

[Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Klarna]. Payments are processed securely and we never store your full card details.

Please check that your vehicle has a suitable towbar (and 13-pin socket where stated) and that your licence covers towing before you order. Email us if you are unsure and we will help.

By email at info@dasoolay.uk. We do not offer phone support, and we reply within [1 working day].